We’ve been busy putting new measures in place, ensuring we’re ready to safely welcome you back.​ Read below for details or click the link.

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With mandatory face coverings, enhanced cleaning regimes and touchless options, all journeys have your safety in mind.

  • Using the Heathrow app: Make travelling easier on your way to, from or through the airport, with the Heathrow app, your ideal travel companion.

  • Our shops are open, and we’re excited for you to rediscover them as you travel through Heathrow. All hygiene and safety measures are in place, in line with Government guidelines.

  • Shop online before flying: Heathrow Boutique is a free service available to all passengers. Browse and reserve your favourite products and we’ll have it ready to collect and pay for in store when you depart.

  • Pre-order food with your smartphone: We have teamed up with Grab to offer you a food and drink pre-order service. We are working with a selection of Heathrow restaurants to provide the service via the Heathrow app. 

  • Meet and Assist: Delightfully stress free travel from £125 for two people, our team of Meet and Assist agents are available to help you; guiding you through the airport, providing travel tips, and helping you complete procedures at security, immigration and baggage drop off and collection.

  • Covid testing: We have launched a range of private testing options for passengers at Heathrow to keep you flying safely. Testing requirements vary depending on the country you are travelling to and from, which is why independent test providers at the airport are offering a variety of tests which can be used by both arriving and departing passengers. Find out more here.